Returns and Exchanges

All our jewelry is handcrafted. Do note that there may be minor irregularities and variations in the finish. These qualities lend to the charm and uniqueness of each product and should not be considered a defect.

 

FOR RETURNS:

If you are not satisfied with your purchase for any reason, we will accept returns within 15 days on items that show no signs of wear of damage with all tags and original item packaging intact. Customers are responsible for return shipping* charges. General wear and tear, misuse and tarnishing are not eligible reasons for a return.

Prior to shipping back items, please email us at yourfriends@nubianradiance.com and include the following:

  • Your name
  • Product name
  • Order number
  • Reason for requesting the refund

Refunds are processed within 1-2 weeks of date received.

 

FOR EXCHANGES:

Online purchases must be returned* within 15 days of purchase. General wear and tear, misuse and tarnishing are not eligible reasons for exchanges. Prior to shipping back items for exchnge, please begin by emailing us at yourfriends@nubianradiance.com and include the following:

  • Your name
  • Product name
  • Order number
  • Reason for requesting the exchange
  • Replacement item details

 

*Nubian Radiance will refund shipping and handling costs for returns only if: 1) your return contains defective merchandise or merchandise that was damaged during the initial shipping process; or 2) Nubian Radiance fulfillment is at fault due to shipping and/or handling error(s).

Nubian Radiance cannot accept any merchandise that is damaged in shipment due to improper packing, so please repackage all items properly.